Terms & Privacy

Terms & conditions

The purchase of products from this web site is governed by these terms and conditions. By submitting an order you agree to our company’s terms and conditions, which are based upon current main online shopping regulations. Please read them carefully as they contain important information. We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary.

Products
All goods are subject to availability and we will endeavour to inform the customer of any items that are unavailable as soon as possible. Products may vary slightly in colour or form from the described item, as each one is individually hand made.

Liability
Zelda Wong Jewellery will not be liable in respect of customer or third party recipient failure to comply with the following product safety instructions resulting in wilful damage to/or loss of whether direct or consequential to personal property.

1. Children under the age of 10 years, should not wear jewellery unsupervised and should not be inserting any jewellery into their mouths or other orifices
2. Some individuals may experience skin conditions or allergies when in contact with metals used in jewellery manufacture and the wearing of such items is at your own risk.
3. Some individuals may find that the acid in their skin reacts with silver and causes discolouration and this is at your own risk.
4. Jewellery should not be worn when undertaking hazardous activities.

Breakage claims, incorrect orders and goods not received

If the goods supplied are damaged or are not what you ordered, Zelda Wong Jewellery shall have no liability to you unless you notify us of the problem within 28 days. After such notification, all original transit packaging and the damaged or incorrect item must be returned to us before any refund or replacement can be actioned.

If goods are not received within 7 working days from the order/ invoice date please notify us.

Notification of Breakage Claims, Incorrect Orders and Goods Not Received should be made by email [email protected] and it should be made clear if replacements or a refund are required. Once these conditions have been met Zelda Wong Jewellery’s obligation will be to issue replacement goods for non-deliveries and damaged goods. Refunds are at the discretion of us.

Payments
We accept online payments from PayPal. Cheque orders will not be processed until payment has been cleared. All prices are exclusive of VAT and we reserve the right to amend prices otherwise stated. The total cost of your order is the price of the products plus delivery charges as quoted on the delivery page of the website and also on your order confirmation. The displayed price on the order confirmation is the amount in pounds sterling that you will pay.

Order Cancellation

You are entitled to cancel your order at any time prior to dispatch except for items that are personalised which cannot be cancelled at any time.

Once the item has been dispatched, you may return the item in its unused condition and in the original packaging at your own expense unless the item is faulty

Governing Law
The contract between us shall be governed by and interpreted in accordance with English Law, and the English courts shall have jurisdiction to resolve any disputes between us. Nothing in these Terms and Conditions affects your Statutory Rights. Errors and omissions excepted. We have taken care to describe items as accurately as possible; however slight variations may occur due to the handmade nature of our candles.

 Privacy

This privacy policy relates to the online activities of Zelda Wong Jewellery
address being PO BOX 5194, Dudley, DY1 9GA

As a company we are committed to protecting and preserving the privacy of
visitors and customers using our website. When using our website we may
collect and process certain data relating to you and your use of the site. WE
WILL NEVER RELEASE ANY OF THOSE DETAILS TO THIRD PARTIES FOR ANY PURPOSE except where a third party service provider working on our behalf requires it, i.e. a payment processor.

The information collected from you may include name, address, email address, IP address and URL and will be used in processing your order or enquiry. We will retain e-mail correspondence that may be generated. Our website is hosted by Create.net. Information collected is held on a secure server fully compliant with all legal requirements. We do not hold details of your payment card which is processed by Paypal and subject to their Privacy Policies, obtainable on request.

The information collected is used to meet contractual obligations with you as a customer or prospective customer and/or for the purposes of marketing our
company to you. It may also be used internally within the company to improve or enhance our services.

We will only contact you in relation to an order or enquiry, or where you have
given positive affirmation to being contacted for marketing purposes and from which you may unsubscribe at any time.

If you have any concerns about the way in which we handle your personal
information please contact us at [email protected]